Handmade Excellence 1 Year Warranty Luxury Flooring Experts
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Shipping Policy

Reliable & Secure Delivery of Your Premium Carpets

1. Order Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders (especially during festive seasons), shipments may be delayed by a few days.

Standard Delivery

Typically takes 5-7 business days for major cities across India.

Custom Carpets

Bespoke orders require 4-8 weeks depending on the complexity of the weave.

Safe Packaging

Every carpet is double-wrapped in moisture-proof material to ensure it reaches you in perfect condition.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer Free Shipping on orders above a specific value within India.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email/SMS once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

We do ship internationally. Please note that your shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Romacarpets is not responsible for these charges.

5. Damages

Romacarpets is liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately with photos of the packaging and product to file a claim.