Returns & Refunds

1. Returns Eligibility

At Romacarpets.com, we want you to love your purchase. If you are not entirely satisfied, you may return the item under the following conditions:

• Items must be returned within 7 days of delivery.
• The carpet must be unused, unwashed, and in its original condition.
• Original packaging and tags must be intact.

2. The Return Process

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: The amount will be processed back to your original payment method within 5-10 business days.
• Shipping Costs: Original shipping charges are non-refundable. For returns, a small restocking/return fee may apply depending on the item size.

4. Damaged or Wrong Items

If you receive a damaged carpet or a different design than what you ordered, please notify us within 24 hours of delivery. We will replace the item at no additional cost to you.